Amazon Prime Video is one of the most popular streaming services due to its list of content, user-friendly interface, and attractive pricing. However, watching movies and TV shows on this platform has its challenges. In addition, Prime Video users often need help concerning different problems, from buffering to lengthy loading times. If you suffer from these annoying problems, here are a few ways to help.
Start by Rebooting Your Device
A simple device reboot can solve all your seemingly serious streaming problems. And starting your device from scratch can get the streaming process started. So the first thing to do is select the “Back” option on the main menu of your Smart TV. After that, you can launch the Amazon Prime Video app as usual.
See for System Updates
The Amazon Prime Video app may need to be updated to fix recurring problems. So if you haven’t updated your system in a while, try opening the “Settings” menu to check for this. At this point, you should select the “System” or “Software” option. The last thing you must do here is going to the “Update” option and run a system update search. If it’s available, you can download and install it. If that’s not the problem, go on to the next paragraph of this article.
Check Your Amazon Account
When an Amazon account is on hold, it means that Amazon has suspended access to it due to a violation of its terms of service (ToS). It could include entering inaccurate information during account registration or engaging in suspicious or fraudulent activities. Customers will experience problems accessing their Amazon Prime Video account when this happens.
Amazon Prime Video requires customers to log into their Amazon accounts to view content. However, users can’t log in and view content if their account is paused. And if you want to fix your Amazon account on hold, go to the Howly consulting service, where you can find experienced experts who help you to cope with that.
Troubleshoot Internet Connection Issues
If the content isn’t downloading correctly, the problem may lie in your Internet connection. To troubleshoot, you can run a speed test on your device that will show you if your connection performs better than expected or doesn’t meet the minimum speed requirement for streaming. Some streaming services require speeds of at least 5 Mbps so a slow connection may cause the problem.
Uninstall and Reinstall the Application
Sometimes the problem can be solved very quickly. Try, for example, uninstalling and reinstalling the Amazon Prime Video app. It will help clean up problem files that may have been corrupted during installation or use. Go to the “Applications” section of your device’s main menu to do this. You can find the Prime Video app and select the “Remove” or “Uninstall” options here. After the app has been removed, you will need to reinstall it.
Clear Cache and App Data
Every app collects data, but sometimes it can be corrupted or outdated. Thus, clearing the app’s cache can help fix possible problems. To do this, you need to go to “Apps” in the main menu of your device. There, select “Amazon Prime Video. Next, choose the “Clear Cache” and “Clear Data” options. After that, the app should restart, and any problems will be fixed.
Switch to a Wired Connection
If you prefer a wireless connection, switch to a wired connection. It is because wireless connections can be slower and more susceptible to interference. You may need to connect an Ethernet cable to your router and the other end to your device. Once connected, you can enjoy a faster and more reliable connection.
Fixing the Common Errors
Below we will talk about common error messages, namely their causes and ways to fix them. In addition, you may find the following recommendations helpful if you need more deep research than the above information.
Error 7235
Suppose you encounter error 7235 while watching Amazon Prime Video on your Chromebook. It is caused by a missing WidevineCdm component. To fix the problem, you must update Chrome by going to Settings > About Chrome. After this step, the system will install all updates.
Error 2063
Amazon Prime Video has different content to choose from in users’ subscriptions. However, they can buy or rent other titles. If they can’t do this, it’s most likely due to error 2063. Therefore, check the accuracy and relevance of the payment information you have entered under Your Account > Your Payments. In addition, the problem may relate to your usual payment methods. So try to consider alternatives.
Error 5005
What should you do if you encounter error 5005 when logging into your account? First, you need to reset your password by selecting Forgot your password? Follow the instructions carefully. If that doesn’t work, perform a forced reset of your device.
Next, you need to go to Account and Settings > Your Devices, find the device you are using, unregister it, and then set it up again. This method can also be used for logout problems. The last thing to note here is problems on the Amazon side, which you can only do a little about. So wait a couple of minutes and then try again.
Error 5014 or 5016
Have you encountered a Prime Video 5014 or 5016 error? It likely happened when you tried to unlock something because you used a PIN to protect your account. The best thing to do in this situation is to wait a bit. If the problem persists, you should go to Account and Settings > Parental Controls and select Change next to Prime Video PIN. After that, it is to set a new PIN to fix the problem.
Summing Up
Following these tips, you can quickly and efficiently resolve any annoying issues with Amazon Prime Video. However, if something goes wrong, remember that you can always contact Amazon support. The reality is that many factors can negatively affect the streaming service today, including Amazon updates.
However, the company is improving, and there is a solution to all the existing problems with Amazon Prime Video. If you want to avoid dealing with it yourself, you can turn to the experts, saving you time and nerves.